Privacy Policy
Last updated October 14, 2026
The short version: we collect what we need to run Northpin for your business, we never sell personal information, crew location is only shared while someone is on the clock, and your company can export or delete its data.
Who this covers
This policy covers people who visit getnorthpin.com, the businesses that use Northpin and their team members, and the customers of those businesses whose details are kept in Northpin. For a business's customer records, that business decides what is collected and why; we handle the information on its behalf.
What we collect
- Account details: name, email, phone, company name and business details such as address, UBI and license numbers.
- Business records your company enters: customers, properties, jobs, quotes, invoices, payments, expenses, photos, notes and signatures.
- Crew location: when a crew member is clocked in on the crew app, their phone's location, speed and battery level, so the office can see the live map. Nothing is collected while they are off the clock.
- From customers using a company's pages: what they type into a booking form, and the name and signature they give when approving a quote.
- Technical information: basic logs such as browser type and IP address, kept to keep the service secure and working.
We don't take card or bank numbers into Northpin. Those go straight to the payment processor's secure form.
How we use it
- To run Northpin for your company: show your schedule, send the emails and texts you ask for, build invoices and reports.
- To keep accounts secure, including two-step sign-in and stopping abuse.
- To bill your company and to tell you about changes to the service.
- To support you when you ask for help.
We don't sell personal information, and we don't use a company's customer list for our own marketing.
Who we share it with
Only the service providers that help us run Northpin, under contracts that limit what they can do with it:
- Database and file storage (Supabase)
- Website hosting (Netlify)
- Email delivery (Resend)
- Text message delivery (Twilio)
- Card and bank payments (your company's payment processor)
- Maps (OpenStreetMap or a map tile provider) to draw the live map
We may also share information if the law requires it, or to protect people's safety.
How long we keep it
We keep a company's data while its account is open. After a company cancels, we keep it for 90 days, then delete it, except records we must keep by law. Crew location history older than 180 days is deleted automatically.
Keeping it safe
Each company's data is separated from every other company's at the database level. Connections are encrypted, team members only see what their role allows, and crew members only see their own jobs. Owners can turn on two-step sign-in.
Your choices
- Team members can update their own name and phone under My account.
- Customers who get texts can reply STOP at any time.
- To see, correct or delete information about you, contact the business you work with or are a customer of. You can also email us and we'll help.
- Depending on where you live, you may have extra rights under state privacy laws. We honor those requests.
Children
Northpin is for businesses and isn't meant for children under 16. We don't knowingly collect their information.
Changes
If we change this policy in a way that matters, we'll update the date above and tell account owners by email.
Contact
Questions or requests: support@getnorthpin.com